Returns & Exchanges
At Bask and Lather Co, we want you to be completely satisfied with your hair care journey; however, due to the nature of our products, we offer a 30-day window for returns on unused and unopened items. If you experience an issue with your order, our team is dedicated to providing a swift resolution to ensure your satisfaction.
Initiate Your Request
Email our customer support team with your order number and the reason for your return to receive a Return Authorization and the correct return shipping address.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring all seals remain intact to qualify for a full refund or exchange.
Ship Your Return
Affix the provided shipping label or use a trackable shipping service of your choice to send the items back to our distribution center.
Receive Refund or Credit
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or issue a store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing